Available for Opportunities

Njeri
Gathungu

SHRM-CP | CHRP-K | Strategic HRBP

Strategic HR Business Partner specialising in multi-country HR management, talent strategy, and organisational development across international environments.

15+
Years Experience
7
Countries
3K+
Employees Supported
Njeri Gathungu
15+ Years in HR

Strategic HR Leader
with Global Reach

I am a Strategic HR Business Partner with over 10 years of progressively responsible experience in human resources management across multi-country operations. I serve as a trusted advisor to senior management on HR policies, recruitment, benefits administration, workplace relations, and organisational development.

My expertise spans technology, healthcare, hospitality, and nonprofit sectors, with deep experience supporting 3,000+ distributed employees across 7 countries. I am passionate about building inclusive workplace cultures and driving strategic HR excellence.

Location
Nairobi, Kenya
Languages
English & Kiswahili
Education
BA Anthropology, UoN
Availability
Open to Opportunities
SHRM
SHRM Certified Practitioner Society for Human Resources Management · 2023
CHRP
Certified HR Practitioner – Kenya H.R.M.P.E.B · 2022
HRBP
Strategic HR Business Partner People & Culture Strategy Institute, USA · 2024
IHRM
Full Member – IHRM Kenya Member No. 7236 · Valid through 2026
What I Offer

HR Services & Expertise

Comprehensive HR solutions tailored to your organisation's unique needs, from strategic partnership to operational excellence.

01

Strategic HR Business Partnering

Trusted advisory to senior leadership on workforce planning, organisational design, HR policy implementation, and strategic planning aligned with business objectives.

02

Recruitment & Talent Acquisition

End-to-end recruitment coordination including attraction, competency-based selection, onboarding excellence, and diverse talent acquisition across multiple jurisdictions.

03

Benefits & Entitlements Administration

Oversight of benefits packages, entitlements management, payroll coordination, and SLA management with service providers ensuring full compliance.

04

Employee Relations & Performance

Workplace relations advisory, mediation and dispute resolution, performance management systems coaching, and manager capability building programmes.

05

HR Systems & Analytics

HRIS implementation and optimisation (BambooHR, Humaans, Lattice, Culture Amp, Oracle), HR analytics, compliance tracking, and real-time workforce reporting.

06

Learning & Development

Training needs assessment, learning programme coordination, manager capability building, code of conduct training, and blended learning interventions.

By the Numbers

Measurable Impact

100%
Compliance achieved on regulatory changes with zero operational disruption
96%
Employee satisfaction maintained during major organisational changes
43%
Reduction in HR response times through standardised shared services
30%
Decrease in escalated HR issues through proactive manager coaching
Career Journey

Professional Experience

CloudFactory Ltd
Oct 2023 – Present
CloudFactory Ltd
Jan 2022 – Sep 2023
Self-Employed
Dec 2019 – Jan 2022
Windsor Golf Hotel
Nov 2016 – Jul 2019
NCCK
Jan 2016 – Nov 2016
Aga Khan University Hospital
Mar 2011 – Dec 2015

CloudFactory Ltd

Regional HR Business Partner | Head of HR Shared Services
Oct 2023 – Present · Multi-Country Technology Organisation
  • Serve as strategic HR advisor across 7 international markets (Kenya, US, UK, EMEA, Nepal, Colombia, Philippines) supporting 3,000+ distributed employees
  • Led organisational response to major regulatory change achieving 100% compliance with zero operational disruption while maintaining 96% employee satisfaction
  • Established comprehensive HR Shared Services Centre serving 7 regional markets, reducing HR response times by 43% through standardised processes
  • Negotiated enhanced medical benefits package increasing employee value by 20% while maintaining cost-effectiveness
  • Coached 25+ managers on performance management and people development, reducing escalated HR issues by 30%
  • Successfully managed SOC-2, ISO 9001 and ISO 27001 audits achieving 100% compliance ratings
  • Led HRIS optimisation (BambooHR, Humaans, Lattice, Culture Amp) improving data accuracy to 99%
100% Compliance 96% Satisfaction 43% Faster Response 7 Countries

CloudFactory Ltd

Human Resources Advisor
Jan 2022 – Sep 2023 · Multi-Country Technology Organisation
  • Provided HR business partnering support to managers on people strategy, recruitment, performance management, employee relations, and compliance
  • Developed HR metrics and analytics, providing data-driven insights to senior leadership for strategic workforce planning
  • Led comprehensive policy review ensuring compliance across 5 jurisdictions while improving employee engagement
  • Resolved complex employee cases including benefits administration, immigration support, grievance procedures, and performance matters
  • Advised on compliant HR processes across employee lifecycle, providing practical guidance on documentation and risk mitigation
5 Jurisdictions Data-Driven HR Policy Compliance

Self-Employed Consultant

Human Resources Consultant
Dec 2019 – Jan 2022
  • Provided strategic HR advisory to SMEs across multiple sectors delivering organisational design and compliance frameworks
  • Developed job architecture for 190 employees across diverse client organisations
  • Delivered crisis management interventions and built consulting expertise serving varied organisational contexts
190 Employees SME Consulting Org Design

Windsor Golf Hotel & Country Club

Human Resources Assistant
Nov 2016 – Jul 2019 · Hospitality Organisation, Nairobi
  • Developed practical HR expertise in a unionised environment managing labour relations, performance management, and employee engagement
  • Coordinated recruitment, onboarding, and benefits administration for operational staff across multiple departments
  • Built foundational skills in employee relations and compliance within a complex hospitality environment
Labour Relations Unionised Environment Hospitality

NCCK

Human Resources Assistant
Jan 2016 – Nov 2016 · Faith-Based Development Organisation
  • Gained experience in a mission-driven organisational context, contributing to policy development and nonprofit people management
  • Built understanding of values-driven HR practices within an international development context
Nonprofit Policy Development Values-Led HR

Aga Khan University Hospital

Administrative Assistant & Senior HR Clerk
Mar 2011 – Dec 2015 · Healthcare, Nairobi
  • Built foundational HR operations expertise in a complex healthcare environment managing recruitment and employee records
  • Supported benefits administration and employee relations activities for clinical and administrative staff
  • Developed competence in HR administration within a highly regulated, large-scale healthcare organisation
Healthcare HR Benefits Admin Employee Records
Competencies

Skills & Expertise

Core HR Competencies

Strategic HR Business Partnering98%
Recruitment & Selection95%
Benefits Administration93%
Employee Relations95%
Change Management90%

Technical & Systems

BambooHR (Advanced)97%
HR Analytics & Reporting90%
Multi-Jurisdiction Compliance95%
Performance Management92%
L&D Programme Design88%

HRIS & Tools

BambooHR Humaans Lattice Culture Amp Oracle HCM Advanced Excel PowerPoint SOC-2 Compliance ISO 9001 ISO 27001

Let's Work
Together

Open to HR Business Partner roles, consulting engagements, and speaking opportunities. Let's discuss how I can add value to your organisation.

📍
Location Nairobi, Kenya

Send a Message